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Processing Time

Orders are typically prepared and shipped within 1–3 business days after payment is received.

Orders placed on weekends or statutory holidays will be processed on the next business day.

Studio Pickup (Free)

Free pickup is available from our Richmond, BC studio.

Address:

8091 Westminster Hwy
Richmond, BC
By Appointment Only

Most pickup orders are ready within 24 hours on business days.

If you would like to view jewelry in person, appointments can also be arranged in advance.

Free Shipping

We offer complimentary tracked shipping on all orders within Canada and the United States.

Orders are shipped from our Richmond, British Columbia studio through Chit Chats and its carrier partners, including Canada Post, USPS, UPS, and other major delivery services.

Estimated Delivery Times

Canada

• British Columbia: 1–5 business days
• Other Provinces: 3–10 business days

United States

• 4–15 business days

Delivery times are estimates only and may vary due to weather conditions, carrier delays, customs processing, or peak shipping periods.

International Shipping

We are happy to ship internationally.

If your country is not available at checkout, please contact us before placing your order and we will do our best to assist.

Duties & Taxes

Orders shipped outside Canada may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in our shipping rates.

Tracking & Delivery

All orders include tracking.

Tracking information will be sent automatically once your order has been shipped.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order.

Packages returned due to incorrect addresses may be subject to additional shipping charges for reshipment.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Sylvia Jewel is not responsible for lost or stolen packages.

If a delivery issue occurs, we will gladly assist you in working with the shipping carrier.

Questions?

Email: hello@sylviajewel.com

Website: sylviajewel.com