Shipping Information

We ship across Canada and the United States from our Richmond, BC studio.

Processing Time

Orders are typically processed within 1–3 business days after payment is received.

Shipping Methods

We primarily ship through Chit Chats and its carrier partners, including Canada Post, USPS, UPS, and other major delivery services.

Tracking information will be provided once your order has been shipped.

Estimated Delivery Times

Canada:

• British Columbia: 1–5 business days

• Other Provinces: 3–10 business days

United States:

• 4–15 business days

Delivery times are estimates and may vary depending on carrier operations, weather conditions, customs processing, and destination.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and package size.

Free shipping may be offered on selected orders or promotions.

Customs & Duties

International customers are responsible for any customs duties, import taxes, or fees required by their country.

Lost or Delayed Packages

Sylvia Jewel is not responsible for shipping delays caused by carriers, customs inspections, weather conditions, or other circumstances beyond our control.

If your package is lost in transit, please contact us and we will assist in filing a claim with the carrier.

Contact

Questions about shipping?

Email: hello@sylviajewel.com